Pretty Penny Store Policies
ALL SALES ARE FINAL! No refunds.
DAMAGES AND ISSUES
• No cancellations on already placed orders.
• No switching/swapping items on already placed orders, that applies to orders that have not been shipped.
• Please contact firstname.lastname@example.org within 3 days if the item received is defective, damaged and/or if you receive the wrong item, so that we can evaluate the issue and correct it.
EXCEPTIONS / NON-EXCHANGEABLE ITEMS
• No exchange on personal care goods (such as beauty products). Lashes are included. Unless item received is defective and/or damaged.
• Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES / RETURNS
• Regular priced items may be exchanged for store credit, to used towards future purchases.
• Exchanges and/or returns must be authorized, via email within 3 calendar days from the date of delivery. Upon your exchange being authorized, you must submit tracking information for the return item within 48 hours, or the exchange will not be honored.
• To be eligible for an Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, you’ll also need the receipt or proof of purchase.
• We will notify you once we’ve received and inspected your return, and let you know if approved for exchange or not. If approved, you will be issued a code to use as credit towards new purchases.
• Shipping charges are non-refundable and is not included in store credits.
• Items sent back to us without first requesting a return will not be accepted and sent back to sender.
• Returns for exchange are accepted with our authorization ONLY. There will be NO EXCEPTIONS.
• New shipping charges will apply to resend exchanged items.
• Customers are responsible to ship returns, unless any issues occurred described in the Damages and Issues section.
RETURN / EXCHANGE AUTHORIZATIONS
• If you received an incorrect and/or a damaged item, you would have to notify us via email within 3 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 3 days, or the return will become invalid. We will not reprint labels after the 3-day period. If you are unable to send item back, you will need to notify us within the 3-day period following the return label being sent to you.
• Prior to wearing/altering any items, please contact us for help resolving any problems, within 3 calendar days following the delivery. Any inquiries about exchange/issues more than 3 calendar days after delivery will not be considered for exchanges/remedy. There will be no exceptions. You can always contact us for any return and/or exchange questions at email@example.com.Please note that returns will need to be sent to the following address: P.O. Box 1532 High Point, NC.27260, United States
• Please allow 2-3 business days for items to ship. Weekends and Holidays are not included. All orders will be shipped via USPS, Monday-Fridays excluding holidays. A tracking number will be emailed to you once your order is shipped. Please note, shipping time frames do not include processing time. Orders are processed pending availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed. Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-3 business days.
• PLEASE TAKE YOUR TIME entering your full and complete shipping address, to prevent further delays.
• If you have NOT received a tracking number after 3 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact firstname.lastname@example.org. Please include your full name and order number for faster service.
• Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as your order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800) 275-8777.